1. Introduction
ASX Masters (ABN: 12 345 678 901) ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for our courses or services
- Subscribe to our newsletter
- Contact us through our website forms
- Create an account on our platform
- Make a purchase or payment
- Participate in surveys or feedback forms
This information may include:
- Name and contact details (email, phone, address)
- Payment and billing information
- Course preferences and learning history
- Communication preferences
- Professional background and investment experience
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- IP address and location data
- Browser type and version
- Device information (type, operating system)
- Pages visited and time spent on site
- Referring websites and search terms
- Cookies and similar tracking technologies
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These include:
- Essential cookies: Necessary for website functionality
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to deliver relevant advertisements
- Preference cookies: Remember your settings and preferences
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Deliver educational courses and content
- Process payments and manage accounts
- Provide customer support and respond to inquiries
- Send course materials and updates
- Administer your account and maintain records
3.2 Communication
- Send newsletters and market insights
- Notify you about course updates and new offerings
- Respond to your questions and feedback
- Send important service announcements
3.3 Improvement and Analytics
- Analyze website usage and user behavior
- Improve our courses and services
- Develop new educational content
- Conduct research and surveys
3.4 Marketing
- Send promotional materials (with your consent)
- Personalize marketing communications
- Retarget advertisements on other platforms
- Measure marketing campaign effectiveness
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist us in operating our business:
- Payment processors (Stripe, PayPal)
- Email marketing platforms (Mailchimp, ConvertKit)
- Learning management systems
- Analytics providers (Google Analytics)
- Customer support platforms
- Cloud hosting services (AWS, Google Cloud)
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Legal processes (subpoenas, court orders)
- Government investigations
- Regulatory requirements
- Protection of our rights and property
- Emergency situations involving personal safety
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
5.1 Technical Safeguards
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security updates and patches
- Firewall protection and intrusion detection
- Data backup and recovery procedures
5.2 Administrative Safeguards
- Access controls and user authentication
- Employee training on data protection
- Regular security assessments
- Incident response procedures
- Vendor security requirements
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Account information: Until you request deletion or close your account
- Course data: For the duration of your enrollment plus 7 years for educational records
- Financial records: 7 years as required by Australian tax law
- Marketing data: Until you unsubscribe or withdraw consent
- Website analytics: 26 months for Google Analytics data
7. Your Rights and Choices
You have several rights regarding your personal information:
7.1 Access and Portability
- Request a copy of your personal information
- Receive your data in a machine-readable format
- Transfer your data to another service provider
7.2 Correction and Updates
- Correct inaccurate or outdated information
- Update your account details and preferences
- Modify your communication preferences
7.3 Deletion and Erasure
- Request deletion of your personal information
- Close your account and remove associated data
- Withdraw consent for processing (where applicable)
7.4 Marketing Communications
- Unsubscribe from newsletters and promotional emails
- Opt out of marketing communications
- Manage cookie preferences
8. International Data Transfers
Your information may be transferred to and stored in countries outside Australia, including:
- United States (for cloud hosting and analytics)
- European Union (for some service providers)
- Other countries where our service providers operate
We ensure appropriate safeguards are in place for international transfers, including adequacy decisions, standard contractual clauses, or certification schemes.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you of significant changes via email or website notice
- Obtain your consent for material changes where required
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
13. Complaints and Disputes
If you believe we have breached your privacy, you can:
- Contact us directly using the details above
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
- Contact your local data protection authority if you are located outside Australia
OAIC Contact Details:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
14. Consent
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You can withdraw your consent at any time by contacting us, though this may limit your ability to use certain features of our services.